Your questions our answers

Normal rentals are one week, Saturday to Saturday. Occasionally villa owners are willing to bend this rule (either for rentals of less than a week or to allow mid-week departures), especially if it is off-season. Further, apartment rentals in some markets (such as Rome and Paris) are commonly done for less than a week.

For rentals outside a major city most people will want the convenience of their own car. However, Europe has a much better public transport system than the US, so look at the detailed property information to get an idea of what the options are for the particular property.

For most properties additional staff and extra services are available at an additional cost.

For most properties a final cleaning and change of linens is included eitherfree of charge or for an extra charge which is indicated on the property page on our website. Depending on the property more service may be included. If more is included it will be shown on the property detail page.

Normally check-in is between 4 p.m. and 6 p.m. Check-out is normally by 10 a.m. In between, the properties are cleaned so please try not to arrive before 4 p.m. The exact check in and check out time will be indicated on your arrival instructions.

If there is any problem with the property call the local representative immediately. If the problem is not resolved within 24 hours, please contact us. We can't help fix a problem if we don't know about it!

Long-term price breaks normally start at one month but it does not hurt to ask for a break on a 2-3 week stay.

Booking 6 to 9 months in advance is ideal. Availability is still very good that far in advance even though the very popular properties get booked as early as 1 year in advance.

You will get directions to the property shortly after we received your final payment 10 weeks prior to the start of the rental. The local representative will greet you upon arrival, show you around, explain everything and can be reached anytime if you have any questions during your stay.

It is our policy not to give out the addresses of the properties we rent until after a Booking Contract has been signed.

See the booking contract on the property page

See the "Terms and conditions" listed on the booking contract on the property page.

European beds can be a little shorter than standard US beds. It is also common in some countries like Italy to push two twin beds together instead of having a single king size bed.

You should inform the local representative of the damage right away so he/she can replace the item so the next renters have it. The owner will arrange the repair and will provide us with a receipt. We will then send the receipt on to you for payment.

Generally European appliances work the same as their US counterparts. However, we suggest that at the time of checking into the property the client ask the local representative how to use appliances so as not to have any confusion later. Also, usually at all properties there is a booklet that explains how appliances and other equipement works in the house or apartment.

Yes, linens are provided, however, washcloths or mitts are usually not provided in Europe.

Kitchens are usually equipped with the basics. That would include a sink, stove top, maybe an oven, 4 to 6 settings of dishes, glasses and flatware, a sauce pan, frying pan, basic cooking utensils, maybe a coffee maker. If you are looking for a property that has a well-equipped kitchen, watch for ones that mention they are a family home. Each property lists in details all appliances and amenities of the property.

Washers are often found at rental properties, however, because of the very high energy costs, dryers are not and most people air dry their laundry.

Yes, we accept Visa, Mastercard and American Express cards. In some cases we can also accept payments via wire transfer. 

Clients most often comment on the incredible feeling of living amidst the deep layers of European culture and history. Most houses and apartments in Europe do not have A/C excpet in southern regions of Spain and Greece. This is mostly due to the temperate climate which does not justify installing A/C as it may be necessary only a couple od weeks per year. Plus A/C installation can be very strictly regulated in some areas. Also, clothes dryers are not available in most houses. This is mostly because Europeans have always been used to drying clothes and linens outside on a cloth line. It saves energy.

Yes, absolutely.

We are please to work with travel agents in arranging their client´s accommodations. Please give us a call at (877) 250-4366 or email us to let us help arrange a property.

Sorry we do not.